Frequently asked questions
Are your fragrances authentic?
Yes. All fragrances we sell are 100% authentic, legit and sourced through trusted distribution channels. We never sell replicas, fakes, or reformulated imitations.
We inspect and verify all items before shipping to ensure they meet our quality standards.
What is a tester bottle?
A tester is the same fragrance, same bottle, and same liquid as the retail version, just without the decorative box. Because they come in simpler packaging, testers are offered at a lower price but perform identically.
Do you accept returns?
Returns are extremely limited due to the hygienic nature of fragrance products. We can only consider a return within 4 days of delivery if the item is completely unopened, unused, untested, with the seal fully intact and still in its original packaging, or if the wrong item was sent.
Items not eligible for return include:
• Opened or unsealed products
• Sprayed or tested items
• Bottles without a box
• Used or tampered items
• Products with altered liquid levels
• Final sale items
We reserve the right to deny a return if the product shows any signs of use or tampering.
Are you affiliated with any fragrance brands?
No. Fragrantera is an independent reseller and is not affiliated, endorsed, sponsored, or authorized by any fragrance brand or manufacturer. All trademarks and brand names belong to their respective owners and are used only for identification and descriptive purposes.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
