Contact information
If you need assistance with an order, have questions about any of our products, or require support, our team is here to help.
📩 Email: info@fragrantera.com
This is our primary and fastest method of communication. We reply within 12–24 hours on business days.
📦 Order Support:
For questions about an existing order, please include your order number, full name, and shipping address so we can assist you quickly.
🕒 Business Hours:
Monday–Friday
9:00 AM – 4:00 PM (CST)
Important Notes
• Fragrantera is an independent reseller and is not affiliated, associated, endorsed, or sponsored by any fragrance brand, designer house, or manufacturer, as explained on our Terms of service.
• All trademarks and brand names belong to their respective owners and are used strictly for descriptive and identification purposes only.
• We do not offer phone support at this time to ensure accurate, documented, and traceable communication for all customer inquiries.
If you need urgent assistance regarding a delivery issue or incorrect item, please contact us within 24 hours of receiving your package, and we will help right away.
